OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI


Under the leadership of its Board of Directors, OLHI ensures appropriate standards of corporate governance. This includes separate Board committees that oversee human resources, member fees and budgets, standards and governance.

Canadian law requires most life and health insurance companies to be members of an independent dispute resolution service. We are funded by our member companies who pay fees based on their size or volume of business. Our budget and associated fees are set each year by the Board of Directors based on the advice of staff.

Board of Directors

OLHI’s operations are overseen by its Board of Directors, currently made up of eight directors – five of whom are independent from the life and health insurance industry (“Independent Directors”) and three of whom are appointed by industry (“Industry Directors”).

Independent Directors:

Dr. Janice MacKinnon (Chair of the Board)

Lea Algar

Louise Shiller

Geoff Plant

Reginald Richard

Industry Directors:

Claude Garcia

Dr. Dieter Kays

Frank Swedlove


On September 19, 2019, at OLHI’s Annual General Meeting, OLHI’s amended and restated General By-Laws were confirmed to reflect changes required under the Canada Not-for-profit Corporations Act.

Framework Guidelines

The Insurance OmbudServices Cooperation and Oversight Framework (“Framework”) establishes seven guidelines that govern the operations of OLHI and the General Insurance OmbudService (GIO), two industry-sponsored OmbudServices. These guidelines ensure we meet our public service mandate.The Framework is an agreement among the Canadian Council of Insurance Regulators (CCIR), the CCIR OmbudServices Oversight Standing Committee (OOSC), OLHI and GIO.

Terms of Reference

OLHI’s Terms of Reference describe our mandate, principal powers and duties.
NOTE : OLHI was incorporated under the name Canadian Life and Health Insurance OmbudService (CLHIO) and operated under this name until August 17, 2009. For this reason, our Terms of Reference are issued under the name of CLHIO.