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Governance

By-Laws

On September 19, 2019, at OLHI’s Annual General Meeting, OLHI’s amended and restated General By-Laws were confirmed to reflect changes required under the Canada Not-for-profit Corporations Act.

Framework Guidelines

The Insurance OmbudServices Cooperation and Oversight Framework (“Framework”) establishes seven guidelines that govern the operations of OLHI and the General Insurance OmbudService (GIO), two industry-sponsored OmbudServices. These guidelines ensure we meet our public service mandate.The Framework is an agreement among the Canadian Council of Insurance Regulators (CCIR), the CCIR OmbudServices Oversight Standing Committee (OOSC), OLHI and GIO.

Terms of Reference

OLHI’s Terms of Reference describe our mandate, principal powers and duties.
NOTE : OLHI was incorporated under the name Canadian Life and Health Insurance OmbudService (CLHIO) and operated under this name until August 17, 2009. For this reason, our Terms of Reference are issued under the name of CLHIO.