Consumer Complaint Officer Listing

Desjardins Financial Security Life Assurance Company

Amélie Tanguay

Complaints Manager

100 rue des Commandeurs
Lévis, Québec G6V 7N5

1-877-838-8185

[email protected]

Empire Life Insurance Company, The

Mrs. Vicki Stilwell

Ombudsman

259 King Street East
Kingston, Ontario K7L 3A8

613-548-1890 ext. 3236

[email protected]

Equitable Life Insurance Company of Canada, The

Mr. Steve Jennings

Senior Compliance Consultant, Audit and Ombudsman

P.O. Box 1603, Stn. Waterloo, One Westmount Road North
Waterloo, Ontario N2J 4C7

[email protected]

FaithLife Financial (Serenia Life)

Christine Reid

Manager, Compliance

300-470 Weber Street North
Waterloo, Ontario N2L 6J2

519-886-4617 x 268

[email protected]

First Canadian Insurance Corporation

Ms. Tanya Phillips

Complaints Ombudsman

Suite 200, 320 Sioux Road
Sherwood Park, Alberta T8A 3X6

1-800-561-3242

[email protected]

First North American Insurance Company

Jean Lamy

Ombudsman

500 King Street North
Waterloo, Ontario N2J 4C6

1-877-318-4054

[email protected]

Foresters

Mrs. Valerie Howes

Manager, Complaints Resolution

789 Don Mills Road
Don Mills, Ontario M3C 1T9

416 467 2498

[email protected]

Foresters Life

Mrs. Valerie Howes

Manager, Complaints Resolution

789 Don Mills Road
Don Mills, Ontario M3C 1T9

416 467 2498

[email protected]

Green Shield Canada

Cyprian Kebbianyor

Privacy and Compliance Officer, Ombudsperson

5140 Yonge Street
Toronto, Ontario M2N 6L7

[email protected]

Green Shield Canada Insurance

Cyprian Kebbianyor

Privacy and Compliance Officer, Ombudsperson

Suite 2100, 5140 Yonge Street
Toronto, M2N 6L7

[email protected]

Group Medical Services (GMS Insurance Inc.)

Doug Jameson

Chief Compliance Officer

PO Box 1949, 2055 Albert Street
Regina, Saskatchewan S4P 0E3

1.800.667.3699

[email protected]

Humania Assurance Inc.

Mr. Jean-Benoît Forgues

Senior Director, compliance

1555, rue Girouard Ouest
Saint-Hyacinthe, Québec J2S 7C8

800 363-1334 ext. 263

[email protected]

Industrial Alliance Insurance and Financial Services Inc.

Mr. Pierre-Alexandre Archer

Complaints Officer

1080 Grande Allée W
Quebec City, Quebec G1K 7M3

1-800-463-6236 Ext. 101200

[email protected]

Industrial Alliance Insurance and Financial Services Inc. (Group)

Mr. Pierre-Alexandre Archer

Complaints Officer

1080 Grande Allée W
Quebec City, Quebec G1K 7M3

1-800-463-6236 ext. 101200

[email protected]

Ivari

Myriam Roux

Acting Chief Compliance Officer

200-5000 Yonge Street
Toronto, Ontario M2N 7E9

416-883-5191

[email protected]

Knights of Columbus

Mr. Andrew Bucknam

Chief Compliance Officer

1 Columbus Plaza
New Haven, Connecticut 06510-3326

(203) 752-4122

[email protected]

Life Insurance Company of North America

Life Insurance of North America (LINA) Complaint Liaison

44 South Broadway
White Plains, New York 10601

[email protected]

London Life Insurance Company

Ms. Christina Piperakis

Ombudsman

255 Dufferin Avenue
London, Ontario N6A 4K1

1 (866) 292-7825

[email protected]

Manitoba Blue Cross

Laurie Gordon

Corporate Compliance, Privacy & Risk Officer

204-560-3453

[email protected]

Manulife

Mr. Jean Lamy

Ombudsman

500, King Street North
Waterloo, Ontario N2J 4C6

1-877-318-4054

[email protected]

Manulife Assurance Company of Canada

Mr. Jean Lamy

Ombudsman

500, King Street North
Waterloo, Ontario N2J 4C6

1-877-318-4054

[email protected]

Manulife Canada Ltd

Mr. Jean Lamy

Ombudsman

500, King Street North
Waterloo, Ontario N2J 4C6

1-877-318-4054

[email protected]

Medavie Blue Cross

Donna Whiteway

Director, Risk Management & Compliance

644 Main St.
Moncton, NB E1C 8L3

[email protected]

Munich Reinsurance America, Inc.

Bernard Maingot

Chief Agent Canada

[email protected]

National Bank Life Insurance Company

Ms. Nathalie Marcil

Senior Manager, Client Complaint Appeal Office

1-888-300-9004

[email protected]

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