complaints – OLHI – Free, impartial help with your life & health insurance complaints

We are proud to announce our partnership with the Quebec Cancer Foundation (QCF). This strategic alliance will make it possible to enhance the daily well-being and financial security of people with cancer and their loved ones.

​For over 40 years, the Quebec Cancer Foundation has been adapting its approach and finding new and innovative ways of providing services designed to best meet the needs of people with cancer and their loved ones. The QCF is extremely proud of this recent partnership with OLHI, a collaboration that will allow the Foundation to transform the landscape of healthcare in terms of support services once again.

OLHI is a non-profit organization that offers an alternative dispute resolution public service for life and health insurance consumers in Canada. This free and bilingual service will enable the Quebec Cancer Foundation’s beneficiaries and their loved ones to get access to help and information on dispute resolution in consumer insurance matters.

“People facing cancer must not only contend with medical challenges, as financial issues are generally also a major impediment,” notes Mr. Marco Décelles, General Director of the Quebec Cancer Foundation. “I truly believe that this partnership with OLHI will significantly impact everyone who attempts to exercise their rights with regard to critical illness insurance. Through this collaboration, we will be able to better support the physical, mental and financial well-being of an even greater number of cancer patients, survivors and loved ones.”

For Stéphanie Robillard, OLHI’s Acting Senior Deputy Ombudsman and conciliator, this partnership with the Quebec Cancer Foundation was a natural. “During the course of Financial Literacy Month, OLHI chose to partner with the Quebec Cancer Foundation because it’s the only organization that helps and supports people diagnosed with cancer, regardless of type of disease, age or origin, and this throughout Quebec: in other words, it provides accessible, inclusive and effective assistance to all Quebecers. Both of our organizations are part of a movement focused on the overall health and financial security of people facing cancer.”

OLHI held its annual general meeting and released its annual report for 2016/17, reporting on a year of record numbers and renewed priorities.

Highlights:

  • Complaint volumes increase by 23.2% across Canada, marking a historic high
  • Increase in complaints from Quebec (+36.2%), Prairie provinces (+25.6%) and British Columbia (+ 24.4%)
  • Public contacts exceed 87,000
  • Edmonton office established as a part of western expansion strategy

Read the news release.

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