OLHI OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI

Submit a Complaint

Let us help you with your complaint, using our easy, fast three-step process:

Step 1: Are you ready?
Step 2: Your information
Step 3: Your authorization – To review our authorization form BEFORE signing it and submitting your complaint, click here.

Have you filed a complaint with your insurance company?

Before we can review your complaint, you must complete your insurance company’s internal complaints process. We can help by telling you about the insurer’s process, here online or on the phone: 1-888-295-8112.

Have you received a final position letter from your insurance company?

At the end of a company’s complaint process, they send you a “final position letter.” This will include OLHI’s contact information. If you don’t yet have this, you can contact your insurance company’s Consumer Complaint Officer to ask for a final decision. Please click here for a directory of Consumer Complaint Officers. If 90 days have passed since you complained and you still haven’t received a final decision, we may be able to urge them to respond to you more quickly. Call us: 1-888-295-8112.

Is your insurance company a member of OLHI? We only review complaints about OLHI member insurance companies. Please choose your insurance company from our members list.

You may wish to pursue alternate avenues, like contacting your local regulator or speaking with a laywer. Please call us if you need any guidance: 1-888-295-8112.

It looks like OLHI may be able to review your complaint.

Of course, we still need more information from you so that we can assess whether we can in fact become involved. Before proceeding we require that you read and sign our agreement to receive Dispute Resolution Services.

After you read and sign the authorization form, we will collect information about your complaint.

Our authorization form must be completely filled out, electronically signed and dated by the person who owns the insurance policy or the person who is a member of the insurance plan through a job or association. The lines entitled “Insurance Company (for OLHI use)” and “Insurance Company representative signature (for OLHI use)” must be left blank. OLHI will have this information completed by the insurance company. If you are not the owner or member, refer to Representatives for more instructions.

To review the authorization form BEFORE signing it and submitting your complaint, click here.


Thank You

Your authorization form has been received and a copy has been sent to your email address.

If you are not appointing a representative,
click here to continue with your complaint submission.

If you are appointing a representative, you will need to collect their signature on your copy of the form and send back to OLHI via courier or regular mail. We will not be able to review your complaint until we have received your representative’s signed form.