Publications

An independent review and report of OLHI’s operations was conducted in 2008, as a part of the Framework for Collaboration, which governs our operations. The independent review was conducted by Leslie H. Macleod & Associates, whose principal, Leslie H. Macleod, is a legal professor specializing in alternative dispute resolution and does not have any ties to the life and health insurance industry. Macleod & Associates’ report is available online.

OLHI’s second independent review and report was conducted in 2012 by The Honorable Robert Wells, Q.C. Judge Wells was chosen through a national public search from among 30 candidates qualified in alternative dispute resolution. He has no ties to the insurance industry. Judge Wells’ principal finding is that we are fulfilling our mandate as an independent OmbudService.

OLHI engaged The Honorable Robert Wells, Q.C., to conduct the scheduled five-year review on OLHI’s operations in accordance with the Framework for Collaboration and review any changes implemented since the completion of the second independent review in 2012. His report of the third independent review and OLHI’s response to the recommendations can be found here.