Contact Us

We are here to help.

We can point you to the right place on our web site to find the information you are looking for.

What do you need help with?

Complaining about your insurance company

If you are unhappy with a decision your insurance company has made, OLHI can help you.

Buying insurance

OLHI does not recommend specific insurance companies. We provide a list of companies that sell the insurance you are looking for so that you may contact them directly to find out more.

Finding the life insurance policy of a deceased person

If someone has died and you have reason to believe a life insurance policy exists but you can’t find it, OLHI might be able to help you with your policy search.

Contacting an insurance company

Access our member list to be redirected to your insurance company’s “contact us” page.

Finding out which insurance company holds your old insurance policy

Over time, your insurance company may be bought out by another company or it may no longer operate under the same name. Visit our old insurance companies tool to find out more.

OLHI no longer accepts general information phone calls about insurance products or companies. Instead, we offer all this information here on our website. We have worked hard to make it interactive, easy to read and easy to surf. But if you still aren’t sure where to find things, please visit our site map.

Phone:

Toronto 416-777-9002
Montreal 514-282-2088
Edmonton 780-643-6165
Toll Free Canada 1-888-295-8112
Toll Free Quebec 1-866-582-2088
Bell Relay Service (hearing impaired): 1-800-855-0511

Write:

Note: All correspondence should be sent to our Toronto office.
OmbudService for Life & Health Insurance
20 Adelaide Street East, Suite 802, PO Box 29
Toronto ON M5C 2T6

Other Office Locations:

Ombudsman des assurances de personnes
2001, Boul. Robert-Bourassa. 17e étage
Montréal Québec H3A 2A6

OmbudService for Life & Health Insurance
First Edmonton Place
10665 Jasper Avenue,14th Floor
Edmonton, Alberta T5J 3S9

OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI