OLHI – Free, impartial help with your life & health insurance complaints OLHI has a different view on the necessity of binding authority. Read about us in Wealth Professional.
Category: News
Read about us in The Insurance & Investment Journal.
Read about us in Life Health Professional.
OLHI’s had a facelift. Read about us in Investment Executive.
OLHI offers a service that searches for lost policies to help the beneficiaries of family members who have recently passed away. Read the article in Conseiller (French only).
We’ve had a facelift!
What’s new?
- Submitting a complaint is just a few clicks away! We are Canada’s only financial services OmbudService accepting document submissions online, using e-signature technology.
- You can now search our website using keywords.
- Have an old insurance policy? No problem – we will help you find out which company now holds your policy. OLHI is the only place in Canada that offers this information on mergers, acquisitions or renaming of old companies.
What’s been improved?
- Finding insurance has a new look and feel. It is the same great service. OLHI is the only place in Canada that offers this comprehensive list of member companies and the products they sell.
- We remain Canada’s only service that searches for policies of a deceased person. Consumers can now submit their search requests online.
OLHI is in the news again! Read about us in this month’s Insurance & Investment Journal.
The Canadian Press recently ran a story about Canada’s banking Ombudsman wanting greater enforcement powers, including binding decisions. In a letter to the editors of the various outlets that printed the story, OLHI Executive Director, Holly Nicholson, writes that OLHI’s experience is that non-binding recommendations work and consumers are paid quicker and without collection issues.
Read Holly’s letter in Investment Executive.
Tuesday, October 28, 2014 – The OmbudService for Life & Health Insurance (OLHI) will continue to be the independent dispute resolution service that handles complaints against insurers pertaining to segregated funds.
In a protocol announced yesterday by the Ombudsman for Banking Services and Investments (OBSI), it was confirmed that complaints about segregated funds and other insurance investments are not in OBSI’s mandate. When OBSI receives complaints of this nature, they will refer consumers to OLHI. OBSI will also advise OLHI of the complaint once they have referred consumers to us.
Where a complaint is two-fold, relating to a mix of securities and segregated funds or other insurance investment products, OBSI will only review those aspects of a complaint that involve securities – and will refer the rest to OLHI.
To view the full protocol, please visit OBSI’s announcement.
OLHI held its Annual General Meeting, hosting its largest gathering of stakeholders in its 13-year history. OLHI Chair, Dr. Janice MacKinnon, and Executive Director, Holly Nicholson, unveiled the redesigned Annual Report and reported on historic numbers for Fiscal 2014-15, as well as plans for the upcoming year.
Read the news release announcing OLHI’s results for the past year.