News - OLHI - OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI

OLHI OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI

OLHI and the Government of Canada are urging you to take immediate measures to return to Canada while flights are still available. The Government of Canada is providing financial assistance for travel arrangements. Some airlines are also offering free services in support of the Government of Canada’s travel advisory to return home immediately.

Please contact Canada’s consular officials for urgent travel assistance: https://travel.gc.ca/assistance/embassies-consulates. If you need your insurer’s contact information, visit  https://oapcanada.ca/for-insurers/member-list/. Insurers’ call centres are dealing with a very high call volume as they help their customers get home quickly. Please be patient.

Please do not call insurers if you want to cancel a trip with a departure in more than 30 days.

Canada’s independent insurance complaint resolution service appoints new Regional Head of Communications and Marketing for Western Canada

Feb. 4, 2020 – The OmbudService for Life & Health Insurance (OLHI) is pleased to announce the appointment of Kim Alison Fraser as the new Regional Head of Communications and Marketing effective immediately, reporting to OLHI CEO & Ombudsman Glenn O’Farrell.

“The work that OLHI does for Canadians is vital,” says Kim Alison Fraser. OLHI is a free service for consumers: an independent resource where Canadians can have their life and health insurance disputes reviewed. “I am thrilled to have been selected to help build OLHI brand awareness across Western Canada.”

“Ensuring all Canadians have full access to the insurance dispute resolution services OLHI provides is central to our mission,” says OLHI CEO & Ombudsman Glenn O’Farrell. “In addition to serving at the helm of the communications and marketing practice for OLHI, Kim Alison Fraser will lead an Edmonton office focused on outreach to life and health insurance consumers across Western Canada.”

Fraser brings her strategic communications and digital marketing expertise to the national, independent complaints resolution enterprise for the life and health insurance sector.

She is a marketing communications consultant with extensive experience building in-house marketing communications competencies for regional organizations including Banff Lake Louise Tourism, Culture Days and the Alberta University of the Arts (formerly Alberta College of Art + Design).

Fraser began her career in New York City after completing a Master’s Degree in Journalism at Columbia University. She later went on to leadership roles in Toronto with organizations such as Microsoft, Rogers Media and Transcontinental Media. She brings her transformative leadership style and insights-led approach to this newly created role.

Please note our Toronto office is moving to a new location. Our new address is 20 Adelaide Street East, Suite 802, PO Box 29 Toronto ON M5C 2T6

October 2, 2019 (Toronto, Ontario) — The OmbudService for Life & Health Insurance (OLHI) announced today the appointment of Marjolaine Cantin to the newly created  role of Senior Deputy Ombudsman, effective immediately.

 “This is great news for OLHI.” said Glenn O’Farrell, CEO and Ombudsman, OLHI. “With this appointment, OLHI moves forward with certainty as it strives to consistently improve the quality and caliber of its service to the life and health insurance marketplace.”

Marjolaine Cantin brings to this role highly regarded professional credentials and a very solid track record of management experience. Working with consumers, insurance companies and regulators at OLHI over the past few years, Marjolaine has demonstrated astute expertise, industrious diligence and premium ethical conduct.

In her new role, Marjolaine will report to Glenn O’Farrell, the recently appointed CEO and Ombudsman for OLHI. She will have overall responsibility and management of the OLHI complaints process consisting of assigning, managing and reviewing the work from the Complaints Analysts as well as reviewing the work of OLHI’s subject matter experts.

“I am grateful for this recognition which really honours me as a professional. OLHI is an organization that invests unwavering commitment to its mission to provide free, impartial, independent and prompt resolution of consumer complaints related to Life & Health insurance. I look forward to continuing to contribute to OLHI’s success with the support of our CEO and Ombudsman and the very talented and dedicated members of our team” said Marjolaine Cantin, newly appointed Senior Deputy Ombudsman, OLHI.

A lawyer with nearly 25 years experience in the life and health insurance industry, Marjolaine brings a wealth of insurance law expertise along with a deep understanding of alternative dispute resolution. She has served in various industry positions including, Senior Litigation Consultant, compliance management roles and also acquired extensive experience in travel insurance.  Marjolaine studied law and graduated from Université Laval. In addition to being a member of the Quebec Bar she is also an accredited mediator with the Québec Bar and a certified Small Claims Mediator.

OLHI is a national, impartial and independent dispute resolution enterprise serving the life, health and employee benefits insurance marketplace. OLHI services are available free of charge to consumers across Canada.

Following its Annual General Meeting on September 19th, 2019, OLHI released its 2019 Annual Report, outlining a comprehensive overview of all the achievements, statistics and case studies from the past year. The reports can be downloaded at olhi.ca/news-publications/annual-report/ and www.oapcanada.ca/nouvelles-et-publications/comptes-rendus-annuels/.

About the OmbudService for Life & Health Insurance

The OmbudService for Life & Health Insurance (OLHI) is Canada’s only independent complaint resolution service for consumers of Canadian life and health insurance. Canadians trust us to review their insurance complaints about life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds. OLHI’s free bilingual services are available to any consumer whose insurance company is an OLHI member – and, currently, 99% of Canadian life and health insurers are. OLHI also offers general information online about life and health insurance. To ensure impartiality, OLHI’s operations are overseen by the Canadian Council of Insurance Regulators (CCIR). For more information, visit olhi.ca.

For further information:

Media contact:

Jerry Grymek
416-440-2500, ext 301
[email protected]

Interviews are available upon request.

FOR IMMEDIATE RELEASE

 August 12, 2019 (Toronto, Ontario) —The OmbudService for Life & Health Insurance (OLHI) announced today that its Board of Directors has appointed Mr. Glenn O’Farrell as Chief Executive Officer and Ombudsman. He will assume his functions in the Toronto office on August 19, 2019.

“The Board believes that his extensive experience in management, collaborating with stakeholders and leading organizational change in this age of technology will be essential attributes in executing OLHI’s mission” said Dr. Janice MacKinnon, Chair. “We are fortunate to have someone of Glenn O’Farrell’s caliber and experience to lead OLHI.  Glenn is a skilled communicator with deep leadership capabilities and has a proven track record of execution. His vast experience with the media will help further the development of the organization and promote its services by raising consumer awareness while continuing to strengthen OLHI’s relationships with their members and various stakeholders.”

A native of St-Malachie, Québec, Glenn studied economics, law, business and corporate governance at St. Francis Xavier University in Nova Scotia, Université Laval in Québec City, Johnson School of Management, Cornell University, Ithaca, N.Y. and at Rotman School of Management, University of Toronto. He is a member of the Québec Bar, Canadian Bar Association and Institute of Corporate Directors. He also has served on numerous company boards of directors as well as not-for-profit corporations.

Glenn said, “I am honored and excited to lead OLHI. Its is a privilege to be part of an organization governed by a fair and valuable purpose – providing Canadian consumers an independent, cost-free forum for the resolution of their complaints about life and health insurance products. I am looking forward to share my ideas and expertise in order to help promote our services and enhance the consumer’s experience when dealing with OLHI.”

Until recently, he held the position of CEO of Groupe Média TFO. Prior to this role, Glenn served as Vice-President, Réseau Pathonic TVA, Québec City; General Counsel, Chief Regulatory Officer, Senior Vice-President at CanWest Global, Toronto; President of Global Québec, Montreal, and President & CEO of the Canadian Association of Broadcasters, Ottawa.

About the OmbudService for Life & Health Insurance

The OmbudService for Life & Health Insurance (OLHI) is Canada’s only independent complaint resolution service for consumers of Canadian life and health insurance. Canadians trust us to review their insurance complaints about life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds. OLHI’s free bilingual services are available to any consumer whose insurance company is an OLHI member – and, currently, 99% of Canadian life and health insurers are. OLHI also offers general information online about life and health insurance. To ensure impartiality, OLHI’s operations are overseen by the Canadian Council of Insurance Regulators (CCIR). For more information, visit olhi.ca.

For further information:

Media contact:
Jerry Grymek
416-440-2500, ext 301
[email protected]

OLHI’s third independent review has been completed and is being published on our Website to receive comments from interested parties, such as consumers, industry, regulators and the public at large.  Comments will be received in writing only at [email protected] and must be submitted by Tuesday, September 3, 2019.  Confidentiality of submissions is assured and comments will be aggregated to protect anonymity.  Click here to view the report on OLHI’s third independent review.

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